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Membership complaints

The Legion’s membership is a vital part of its work, supporting comradeship through our network of branches, counties and districts.

We value the hard work our members undertake: raising much needed funds, remembering fallen colleagues and volunteering in support of the wider Armed Forces community.  

Whilst striving to get things right, we recognise there will be occasions when someone may have cause to complain or raise a concern. The Legion is committed to dealing effectively with such complaints and to learning from any experience where things go wrong.

Please download our ‘Making a complaint leaflet which explains what to do if you have a complaint about any aspect of the Legion’s Membership activities and the associated Formal Complaint Form.

And if you are the subject of complaint, please read our 'What happens when you are the subject of a formal complaint leaflet.  

The full process is set out in our Membership complaints procedure.